CX Strategist
I’m a
&
Researcher
ABOUT
With over 15 years of experience in the digital industry, I am a seasoned leader with a proven track record of success in challenging assumptions and creating innovative solutions.
I am passionate about using technology to create positive change, a strong advocate for diversity and inclusion in the workplace and committed to using my platform to make a difference in the world.
CONTACT
hello@merjeshaw.com
linkedin.com/in/merje/
SPECIALITIES
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An inconsistent experience is often a symptom of rapid growth - you’ve been doing so well so fast that you haven’t had time to sit back and work out how everything comes together. The thing is, joining it all up will not only make your customers happier, it will also improve your employee experience and break down organisational siloes - what’s not to like?
See how I’ve helped companies become more strategic -
Whether you need a bit of inspiration to get your team exploring new possibilities or you are ready to roll up your sleeves and get cracking with developing an MVP of a brand new proposition, I am here to help.
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Have a team of bright eyed and busy-tailed folks who want to start learning more about the customer-base and start making truly exceptional products? Great! Let’s give them the knowledge they need to start running impactful research to inform the most stunning experiences.
See how I’ve helped companies scale their research here.
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The opposite of research is guessing - take the guesswork out of your process and start really delivering what your customers want from you.
See how I have helped with building knowledge here.
WRITING