Innovative Research for Exceptional Customer Experiences

Nearly two decades of experience in user research and customer experience consulting have shown me that the most successful companies win by bringing the human into technology.

How I help

  • A vibrant, colorful hallway with neon pink, purple, and green lighting creating a futuristic atmosphere.

    User Experience Research

    The opposite of research is guessing - take the guesswork out of your process and start delivering what your customers really want.

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  • Colorful staircase with rainbow-colored railing leading up to a building with beige walls and balustrades.

    CX Strategy

    Helping you join up experiences to make your customers happier and improve employee experience whilst breaking down organisational silos.

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  • Looking up between tall brightly colored walls in pink, yellow, and dark brown, with a strip of decorative tile running vertically on the yellow wall, towards a blue sky with scattered white clouds.

    Innovation projects

    In need of some inspiration for a new direction? Developing an MVP or a shiny new proposition? There is no better time to start than now.

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  • Colorful Ferris wheel with enclosed cabins at an amusement park, with a bridge in the background and a building at the bottom.

    Research Training

    Let’s give your in-house team the knowledge they need to start running impactful research to inform the most stunning experiences.

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